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Oct 252010

This is my second post on my journey to getting my Dell M65 Laptop Video display fixed. If you read my first post you will see I attempted to contact Dell through a private message to Lionel Menchaca, Dell’s Chief Blogger. I might not have given Lionel enough time to response, but instead of waiting, I decided to contact Dell using their chat support.

I am very impressed with my first use of DELL chat support. Contact was very fast, efficient and professional.

I learned from my chat with Agent (TMP_ Shirll_189185) that my video card could possibility be effected by the known NVIDIA GPU problem mentioned in my first post. I was asked to run what is called the LCD BIST – (Built-in Self Test). I did not have my system available so I could not do it while I was online with chat support.
Below is a video of my Dell M65 running the LCD BIST. First BEEP is at 1:37.

It seems to me the LCD is functioning so I assume I have the video card problem. Heading back to Dell chat support.

More to come…

Oct 232010

Ahhh! The blog is back up! Boooo! The laptop is down.

I was needing something to blog about and boom, my laptop display goes nuts! OK, I research and find that this is a KNOWN problem with my DELL M65 laptop. So, this is my journey to getting my laptop fixed.

Below is a video that shows exactly what my laptop looks like right now.

I have researched the problem and it lead me to Lionel Menchaca’s , Dell’s Chief Blogger, posts on the subject.
Here is the first post I found – NVIDIA GPU Update: Limited Warranty Enhancement Details

Here is the second and latest post I found – NVIDIA GPU Update: NVIDIA Class Action Settlement and Limited Warranty Enhancement

From reading the comments from people that called in blind to Dell’s Tech support, I have decide to private message Lionel Menchaca ad he informs readers to do.  I hope all goes quickly  and well. I will report first contact in the next post.

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